Joe manages the day to day operations of the call center and oversees the Compliance Services Department. Joe’s responsibilities include establishing policies and procedures, drafting approved scripts and monitoring call quality and customer service standards. Joe is in charge of executing strategies to maximize compliance and service, developing specific skill sets of case managers, coaching on call technique, and ongoing training. Joe has been a part of the CorrectiveSolutions team for over 16 years, and has over 14 years of experience working with phone software, reports, call statistics, and case management integration with phone systems. Joe is bilingual in English and Spanish.